RPL Kit-FBPWHS4002 Maintain work health and safety processes Certificate IV aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict If you require RPL Kits with comprehensive benchmarking

set up and program portable traffic control devices RIICOM201E Communicate in the workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SISCAQU005 Develop and implement aquatic facility maintenance procedures SISCAQU004 Develop and implement pool water maintenance procedures BSBRSK401 Identify risk and apply risk management processes SISCAQU001 Test pool water quality SISCAQU003 Maintain aquatic facility plant and equipment * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CUAACD311 Produce drawings to communicate ideas CUAPPR411 Realise a creative project CUAPPR414 Develop self as artist CUAPPR415 Develop and discuss ideas for own creative work CUARES403 Research history and theory to inform own arts practice CUAWHS312 Apply work health and safety practices Elective units BSBCRT411 Apply critical thinking to work practices BSBCRT412 Articulate

RPL Kit-FBPWHS4002 Maintain work health and safety processes Certificate IV aggressive or abusive customers SIRXCEG009Our RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information