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Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)
Units of competency ICTWEB305 Produce digital images for the web CUADIG304 Create visual design components CUADIG301 Prepare video assets If you require RPL Kits with comprehensive benchmarking
RTO Student Handbook 2019 - VET Student Loans
Units of competency HLTAHW017 Assess and support client's social and emotional wellbeing HLTAHW031 Provide information/strategies to enhance capacities of Aboriginal/Torres Strait Islander families HLTAHW023 Plan
Core units BSBCUS403 Implement customer service standards FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector FNSINC503 Identify situations requiring complex ethical decision making FNSRSK411 Apply risk management strategies to own work Elective units FNSSAM401 Sell financial products and services FNSSAM402 Implement a sales plan FNSSAM403 Prospect for new clients FNSINC504 Apply ethical frameworks and principles to make and act upon decisions BSBSMB407 Manage a small team BSBWOR501 Manage personal work priorities and professional development FNSCUS402 Resolve disputes If you require RPL Kits with comprehensive benchmarking
Class Activity Book-AUMGTG001 Install fixed and movable glass components on vehicles PMB Units of competency SIRXCEG002 AssistOur unit class activities books support your learners to understand the underpinning knowledge of the training package. This document assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification. The class activities book also collects detailed information that can be used to improve instruction and student learning while it's happening. This is a one off license fee and there are no limits on the
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